Support
Stuck on a case, a problem with your account, or a question about a charge? A real person reads every message.
Email support@sedrinogames.com. We usually reply within two business days.
It helps to include the game you're playing, your device and browser, and, for account or billing questions, the email address you signed in with. Please never send us your card number or password.
Common questions
How do I cancel my Nightcase subscription?
Sign in, open the account menu (your avatar) and choose Manage subscription. You can cancel there in a couple of clicks, or just email us and we'll do it for you. You keep access until the end of the period you've paid for. More in Subscriptions & Refunds.
I was charged and didn't mean to be.
Email us within 14 days of the charge with the address on your account and we'll sort it out. See our refund policy.
My progress disappeared.
Game progress is saved in your browser on the device you played on. Clearing your browser data, using a private window, or switching browser or device starts a case fresh. Your subscription is tied to your account, so signing in on any device unlocks every case again.
I can't sign in.
Make sure you use the same method you signed up with (email or Google). If you still can't get in, email us from that address.
The game won't load or the voices don't play.
Try the latest version of Chrome, Safari, Edge or Firefox, turn off your phone's silent mode for voices, and reload the page. If it still won't work, tell us your device and browser and what you see.
How do I delete my account and data?
Email us from the address on your account and ask us to delete it. We'll confirm, cancel any subscription, and delete your data as described in our Privacy Policy.
Company
Sedrino Games is a trade name of Sedrino Labs, Inc..
1205 East Washington St, Suite 111
Louisville, KY 40206
support@sedrinogames.com